Privacy Policy

1. Introduction

Heritage Jaggery Foods Pvt. Ltd. ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

2. Information We Collect

When you visit or place an order on our store, we collect personal information necessary to process your transaction:

Personal Identifiers: Name, shipping address, billing address, phone number, and email address.
Payment Details: Encrypted transaction data processed via PCI-DSS compliant payment gateways (UPI, Cards, NetBanking). We do not store raw credit/debit card PINs or passwords.
Automated Data: IP address, browser type, device information, and browsing context via cookies.

3. How We Use Your Information

We utilize the collected information strictly for legitimate business purposes:

Fulfilling and delivering your natural jaggery orders.
Sending order confirmation SMS and WhatsApp tracking updates.
Providing customer support and processing replacements or refunds.
Sending optional promotional offers (only if you opt-in to our newsletter).

4. Data Protection & Security

We implement industry-standard 256-bit SSL encryption across all store checkout pages. Your data is stored on secure cloud servers protected by strict access controls and firewall defenses.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third-party advertisers. We only share necessary logistics data with trusted partners (such as courier service providers like Shiprocket, BlueDart, Delhivery) strictly to fulfill your delivery.

6. Contact Privacy Officer

If you have any questions or wish to exercise your data access or deletion rights, please contact us at: